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Communications and Business Development Skills Training
This unique and innovative program is designed to empower participants to display, maintain, and expand client relations when using the telephone as a sales and communications tool. Learn how to orchestrate your voice to achieve maximum effect, become a focused listener, establish ease and comfort with customers resulting in a strong client relationship, gain techniques to ask difficult and delicate questions, and successfully navigate the customer relationship roadmap. Participants will learn how to be more proactive in uncovering additional business opportunities.
Components of the program include:
- Voice tone capability
- “I’m listening” - Five essentials to focused listening
- The starting line, the first 15 seconds (establishing rapport)
- Telephone protocol and communicating in the “wired” world
- Effective questioning to identify key customer needs, desires, and concerns
- Navigating the customer relationship roadmap
- Managing resistance skillfully
- The outbound call-defining the activity
- Telephone tyrants-survival tools
- Developing an integrated communication and customer relationship strategy
This workshop utilizes video taping, individual and team exercises, with participant and instructor feedback/critiquing.
Workshop objectives:
- Increase confidence and poise when communicating using the telephone as a tool
- Learn how to use voice, posture, and body language to make every conversation positive and profitable
- Build trust by communicating openly and fairly with others
- Develop strategies and action steps to integrate an effective and efficient communication and relationship development process to achieve maximum results
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